The CEO of Japan’s biggest recruitment agency Recruit Holdings (which acquired Indeed in 2012) says that artificial intelligence (AI) will resolve the country’s labour shortages, but has warned that its usefulness will be limited “until people gain more trust” in the technology. He may be right, but I wonder if most people really care whether they are being served by a person or by a robot?
The world of fintech sat up and paid attention when the Swedish giant Klarna accounced that their AI assistant that is now handling a workload equivalent to 700 full-time staff members. Their CEO Sebastian Siemiatkowski has long been enthusiastic about AI and said in December that “We’re not currently hiring at all, apart from engineers”.
Is AI
The AI boost for software companies has begun to wane. The iShares Expanded Tech-Software ETF (IGV) — comprised of many of the major enterprise software players — which generative AI excitement push up almost two-thirds has gained only 4.7% this year vs. the Nasdaq composite index’s 7% advance.
(By contrast the chipmakers, the people selling the shovels for the goldrush, are still on a tear. The PHLX Semiconductor Sector index is up 18% so far this year.)
So perhaps AI isn’t going to replace you right away.
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An AI bot could act as your intern.
One reason chatbots like the one Holding used might not take over tons of jobs right away is there are limits to what AI can do — for now. Generative AI tools often still require oversight, much like an inexperienced worker might.
From: How AI Is Tackling Jobs Humans Don’t Have Time for.
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Countries with the highest rates of automation and robotics, such as Japan, Singapore and South Korea, have the least unemployment.
From: Your job is (probably) safe from artificial intelligence.
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During an excellent fireside chat about the future of payments at Money20/20 Asia in Bangkok, Farhan Ahmad (the CEO of PayNet) made many very interesting points, paticularly around the need for a strategic framework for dealing the coming change to bots, rather than people, as customers. Financial services organisations of all kinds have many, many years experience in selling to people. But how do you sell to a bot? I think this might be a good idea for a book…

Farhan also said that if you are trying to develop strategies for the longer term, then ”don’t ask consultants about the future, ask science fiction writers or historians”. I could not agree more, which is why I enjoyed taking part in the creation of the Cybersalon collection “All Tomorrow’s Futures”, an anthology of future fiction recently launched in the universe and a metaverse at the British Science Fiction Convention.

Who should be turn to for a longer term view then? Well, the renowned science fiction writer Arthur C. Clarke (the man who predicted communication satellites) said in a 1964 interview with the Australian Broadcasting Corporation commented that “Men will no longer commute, they will communicate”) and once commented that “The goal of the future is full unemployment, so we can play”. I have to say that I find this an admirable manifesto for change. Provided that society finds a way to distribute the benefits of turbocharged productivity, I’m all in favour of turning Japanese.