JPMorgan Chase Chairman and CEO Jamie Dimon said in this year’s annual letter to his shareholders that consumer payments have become a “new battleground” for banks, driven by third parties who want access to banks’ customer data.
He says this all the time, actually. Back in 2021 he said that competition will be particularly tight in the world of payments and that “I expect to see very, very tough, brutal competition in the next 10 years”. The reason that he singled out payments as a specific hill for banks to die on is because future business models depend on data and payments account for the overwhelming majority of interactions between a bank and its customers and therefore generate most customer data. He knew that the techfins interest in payments isn’t really about the money, because the margins on payments are going down, but about the data.