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An EDF customer who had more than £40,000 stolen from a savings account after the energy firm gave his phone number to scammers was offered £50 as a ‘goodwill gesture to close the case’.
Stephen – who didn’t want his surname used – had the life-changing sum taken after the energy giant gave out the personal information when the fraudsters passed security using his name and email address.
It enabled them to initiate a SIM swap scam, where an individual’s phone number is transferred to a new SIM Card, enabling them to pass other types of security linked to mobiles.
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