I have not been to the Reflect Festival in Cyprus before, but I know a few people who had been before and they’d told me that it was interesting and a little bit different. Well, they were right and I had the opportunity to experience it for myself this year when I went to support one of our customers, the secure online payments company payabl, who were sponsors of the Money Stage at the festival this year.
The festival itself is quite a dynamic mix of start-ups and investors across a whole bunch of industries, not only fintech, and it was fun walking around seeing where the energy was coming from, and I apologise for the tired cliché, this crossroads between Europe and the Middle East.
I was invited to joint the Money Stage this year to give a talk setting out some of the key ideas around agentic commerce and to take part in a panel that explored the real-world impact of AI across the fintech ecosystem—how it is being applied today, what is needed to scale it responsibly, and where it is heading next. I had a great line up to discuss the issues: the payabl CTO Thekla Pashali, the Torus CEO Kirill Listitsyn and the future of finance expert Meirav Harel. We covered issues from data infrastructure and compliance to ethical considerations and innovation opportunities, the session will unpack the critical questions facing fintechs as AI moves from potential to practice.
I really enjoyed taking part in such an interesting discussion in front of such an engaged audience. Meirev summarised the key message as “banks must move now”, noting that if they don’t develop AI interfaces to their own services, Big Tech will. And when that happens, she says, traditional financial institutions risk becoming invisible—pushed to the background with irrelevant interfaces. She also discussed, along with Thekla and Kirill about the need for those of us on the technology side to spend a little more time thinking about the ethical frameworks that need to be in place to ensure that the benefits of the transition to bot powered business are distributed fairly.
If I were to add to this excellent summary, I would say (and it will be no surprise to you to hear this) that we really do need a stronger digital identity infrastructure in this space to stop the frauds, scams and malpractice from the real world from infesting the emerging ecosystem. Given the urgent need for such an infrastructure, my colleagues across Consult Hyperion and Fime are ctually quite optimistic because of the new security technologies that we have at our disposal (to give AI agents real security).
Sincere thanks to payabl for facilitating such interesting and educational discussions in the Limassol sunshine!