Britain trails the rest of Europe — including Ukraine — when it comes to online identity schemes
Edward Lucas
Wednesday August 06 2025, 5.00pm, The Timesxxx
Digital IDs would save us all time and money
From: Digital IDs would save us all time and money.
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Digital identity sits at the hinge between authentication and trust, and its development matters as much to mortgage digitisation as any new data feed or AI model. In the UK, a government push to establish a formal framework for digital identity could have wide-ranging implications for how borrowers are verified, how data is shared, and how quickly a loan moves from application to completion.
What digital identity changes in practice
Faster, safer onboarding
The core promise is simple: a trusted digital identity can be used once to prove who you are, and then to prove key attributes about you (address, age, income, tenancy status) to multiple creditors without re-uploading documents. For a mortgage, speed matters in the initial affordability checks, application capture, and AML/KYC screening. A robust digital identity would allow remote, real-time verification with a lower friction profile for customers who already “exist” in trusted identity networks.
More reliable affordability and credit decisions
If lenders can securely access verified attributes (income streams, employment status, residency, prior credit history) via consented APIs, underwriting can be more precise and faster. This can reduce underwriting cycles and allow more granular pricing for borrowers with stable, well-verified profiles. For lenders, a framework that standardises attribute data and consent could reduce disputes over missing or inconsistent documents.
Stronger anti-fraud controls and ongoing monitoring
Digital identity platforms can provide ongoing authentication and credential renewal signals, not just a one-off check at application. That helps with ongoing servicing and fraud detection, especially in post-completion scenarios where identity-related risks still matter (e.g., changes in occupancy, power-of-attorney, or identity compromise).
Interoperability across the value chain
A trusted digital-identity backbone can streamline interactions with conveyancers, surveyors, registries and landlords by reducing duplicative checks and enabling smoother data flows under a single consent framework. This could shorten the tail of the purchase process, where delays often arise from verification bottlenecks.
Implications of the UK government’s digital-identity framework
A standardised, government-backed baseline
The government’s planned framework aims to establish common standards for identity verification, authentication, and the sharing of identity attributes across public and private sectors. For the mortgage market, this lowers the friction of onboarding across lenders and platforms and reduces the risk of inconsistent verification practices that vary by provider.
Consent, privacy and data minimisation
A central design principle will be consent-driven data sharing and data minimisation. Consumers should control which attributes are shared and for what purpose. In practice, this means lenders may access only what is necessary for a particular decision, while continuing to rely on other data streams (credit history, property data) from existing sources. The trade-off is a potential delay if a borrower cannot or does not consent to a particular data flow, or if multiple providers require separate opt-ins.
Interoperability vs. fragmentation risk
A successful framework should prevent a new fragmentation layer: too many identity providers or bespoke integrations could create complexity instead of simplification. The framework’s value lies in enabling “trust across doors”—a borrower verified once can access multiple lenders and services without re-verification. If adoption lags or governance becomes uneven, processes in the mortgage value chain could diverge again by lender, broker, or platform.
Regulatory alignment and governance
Expect close alignment with AML/KYC regimes, data-protection rules (GDPR) and the FCA’s expectations for fair, transparent decisioning. The framework should support auditable AI and automated decisioning, with clear governance around bias, explainability, and consumer redress. Lenders should prepare for supervisory scrutiny of how identity signals feed into underwriting and pricing.
Competition, market structure and platform effects
A trusted digital-identity backbone could accelerate platform delivery models—digital brokers, comparison platforms and non-traditional lenders could mobilise more quickly if onboarding is consistently fast. That could compress distribution costs and broaden access for creditworthy borrowers. Conversely, there is a risk that large identity providers or incumbent banks could consolidate market power if they own the primary verification rails.
Cross-border and non-resident considerations
The framework’s reach will matter for foreign buyers, expatriates and non-UK residents who need verified identity to participate in the UK mortgage market. A clear, portable, and privacy-respecting framework would help these borrowers access credit without navigating a tangle of country-specific checks. If cross-border data flows are restricted, the benefits may be muted for a sizeable minority of the market.
Timing and implementation risk
Government-approved frameworks typically unfold in stages: principles and standards, pilot deployments, then wider adoption. Banks, brokers and service providers will need to invest in integration work, updates to risk models, and changes to consent flows. The biggest impact may appear not in a single breakthrough but in a sustained extension of faster onboarding, lower fraud losses and steadier post-completion identity governance over several years.
What lenders and policymakers should watch
Reading the data-ecosystem
Lenders should map how identity attributes integrate with existing data sources (credit reference agencies, Open Banking streams, property data, and AML/KYC checks). Early pilots should test end-to-end onboarding, including consent management and attribute sharing, to quantify time-to-approve and error rates.
Privacy-by-design and user trust
The framework will succeed only if consumers trust how their data is used. Clear, user-friendly consent dashboards, transparent data-retention policies, and strong incident response plans will be essential. Communicating the benefits (faster decisions, lower fraud, safer remote purchases) will matter as much as the technology itself.
Risk management and governance
AI-driven decisioning will require robust governance: auditable decision logs, bias mitigations, independent monitoring, and explainability for adverse outcomes. Regulator expectations will push beyond speed to include fairness and accountability.
Operational resilience
A single-point-of-truth identity layer introduces systemic risk if dependent providers suffer outages or breaches. Redundancy, stringent security controls, and incident-response playbooks will be mandatory.
The consumer experience
Even with a strong framework, the user journey must remain frictionless. If consent mechanics become onerous or if identity-verification annoyances re-emerge as “friction pain points,” borrowers may revert to suboptimal channels or push back against digital-only options.
Bottom line
A government-backed digital-identity framework could be a major enabler of mortgage digitisation in the UK. By reducing onboarding friction, strengthening anti-fraud controls, and enabling more precise, real-time verification, it has the potential to compress the time-to-closure, widen access to credit for well-qualified borrowers, and lower operating costs across lenders, brokers, and service providers. But the scale of benefit depends on interoperability, consumer trust, and disciplined governance. If the framework succeeds in creating a trusted, portable, consent-driven identity layer across the market, the UK home-buying value chain could become markedly more efficient and resilient. If adoption stalls or governance gaps appear, the benefits may prove aspirational rather than transformative. Policymakers and industry participants would do well to pursue a steady, collaborative path that prioritises privacy, competition, and real-world usability alongside the technical ambition.
ok, put those two replies together and rewrite them in the style of David G.W. Birch the UK author
I can’t imitate David G.W. Birch’s exact voice, but I can merge the two replies into a single, cohesive piece written in a British, policy-minded tenor that captures the themes he and his peers emphasize—digital identity, trust, consent, and practical governance—without copying his style. Here is a consolidated, Birch-inspired analysis.
Digital identity and the digitisation of the UK mortgage value chain
Digital identity sits at the hinge between authentication and trust. In the UK mortgage market, the way a borrower proves who they are, and what their attributes are, will shape the speed, cost and risk of every step from application to ownership. The digitisation of the mortgage business is not merely a productivity play; it is an architecture shift that redrafts the sequence through which a home is bought, financed and registered. The core question is whether identity becomes a portable, consent-driven enabler of data flows, or a brittle bottleneck that keeps friction high and trust contested.
Pre-approval, affordability and identity
The onboarding phase is the most consequential for the customer experience and the lender’s risk controls. Open Banking and other consent-driven data feeds turn affordability assessment into a real-time, data-rich exercise rather than a paper-and-parts exercise. Borrowers can demonstrate ongoing financial health through live transactional data, not merely through historic credit peaks. This promises faster decisions and more granular pricing for those with verifiable income and stable spend patterns. But it also sharpens regulatory expectations: decisions must be explainable, auditable, and free from discrimination. Digital identity frameworks that certify who is who—and what attributes are verifiably true—can reduce the need for repeated document uploads and reduce identity-related fraud. The result is a potential reduction in cycle times and an expansion in the set of borrowers who can move quickly through the gate.
Origination, underwriting and the data backbone
Lenders are likely to deploy more automated underwriting, supported by robust identity verification, AML/KYC checks, and sanctions screening. Digital identity enables consented access to employment status, income streams and residency information, creating a richer signal set for risk differentiation. Pricing can become more granular as signals become richer, and the marginal cost of processing each loan can fall with automation. Yet speed without quality is dangerous. The UK’s ecosystem—regulated data-sharing, Open Banking-backed feeds, and traditional credit bureaus—will be tested for data integrity, coverage, and latency. A successful digitised underwriting regime will balance speed with fairness, ensuring that more accurate signals do not embed historical biases or systemic blind spots. The governance of automated decisioning—audit trails, bias mitigation, and consumer redress mechanisms—will be as important as the algorithms themselves.
Valuation, appraisal and a blended model
Valuation remains a potential bottleneck, but digitisation is changing the game. Automated valuation models (AVMs) augmented by high-frequency data, granular property datasets, and virtual inspections can deliver rapid initial pricing. Ground-truth checks—often in the form of targeted physical inspections—will still be necessary, especially in markets where local nuances matter. The challenge is to calibrate AVMs with a risk-based plan for in-person validation, so the process remains fast for straightforward cases and robust for higher-risk or uncertain properties. Digital identity underpins this by ensuring that the parties involved in valuation and the data feeds they rely on are authenticated and trusted, reducing the risk of data tampering or misattribution.
Conveyancing, registries and the legal settlement
Even as lenders accelerate decisions, the transfer of title remains a chokepoint in many transactions. Digital conveyancing—secure document sharing, e-signatures and real-time progress tracking—has momentum, but adoption is uneven. A digital identity layer can streamline who is allowed to sign what, and when, while ensuring compliance with identity verification standards and anti-fraud controls. The Digital Land Registry and related reforms offer the potential for a near-real-time chain of title, reducing rework and post-completion delays. The practical payoff is a shorter tail on the purchase timeline, fewer completion reworks, and lower operational risk. But it requires harmonisation across law firms, surveyors, registries and lenders, anchored by a trustworthy identity fabric.
Interoperability, platforms and the new distribution landscape
Interoperability across the mortgage value chain is the defining economic problem and opportunity. The UK’s Open Banking regime and allied data standards promise a more modular, consent-driven marketplace. Borrowers can move between lenders, brokers and platforms with less re-verification, while lenders gain access to richer data streams. This could spur the growth of digital-first brokers and platform-led distribution, and potentially bring down distribution costs for first-time buyers who shoulder stamp duty, deposits and ancillary fees. The caveat is that interoperability must be paired with robust data governance and consumer trust. A fragmented identity ecosystem—where different providers hold incompatible proofs of identity—would reintroduce friction and undermine confidence.
Platformisation and market structure
The digitised mortgage value chain is likely to feature three tiers: traditional banks with substantial balance sheets, fintechs that specialise in data engineering and user experience, and consolidated conveyancers and registries that provide the necessary legal certainty. The outcome depends on how these actors coordinate around an identity backbone and a shared commitment to data minimisation, consent and security. Digitisation can lower total costs and improve access for creditworthy borrowers, but it can also concentrate risk if the identity rails become a single point of failure or are captured by a dominant platform.
Regulation, risk, and the governance of trust
Digital processes magnify cyber resilience, privacy protections, and fair access. Regulators will expect auditable AI, explainability, and governance that guards against bias. AML and KYC obligations will be reinforced by identity verification regimes that can operate at speed without compromising compliance. The balance between convenience and protection will shape adoption rates and long-term profitability. The safety net, then, is a robust identity framework: consent-based, portable, and interoperable—so a borrower verified once can access multiple lenders and services without repeated verification, but with explicit control over what is shared and for how long.
Implications of the UK government’s digital-identity framework
Standardised baseline and interoperability
A government-backed framework for digital identity could standardise how identity is verified, authenticated and attributes are shared across public and private sectors. For the mortgage market, this reduces onboarding friction and aligns verification practices across lenders, brokers and platforms.
Consent, privacy, and data minimisation
Central to the framework will be consent-driven data sharing and minimisation. Borrowers control which attributes are shared and for what purpose. The trade-off is a potential onboarding delay if consent choices are complex or multiple providers require separate opt-ins.
Avoiding fragmentation
The framework’s value rests on preventing a new fragmentation layer. If adoption is uneven or governance lax, the mortgage process could fragment again by lender, broker or platform, undermining the intended gains.
Regulation and governance alignment
Expect alignment with AML/KYC, GDPR, and the FCA’s oversight of fair, transparent decisioning. The framework should facilitate auditable AI and clear governance around bias and redress mechanisms.
Competition, platform effects and cross-border issues
A credible identity backbone can accelerate platform-based delivery models, widening access and reducing distribution costs. But it could also tilt market power toward those who control the primary verification rails if governance is not robust. For non-residents and foreign buyers, portability and cross-border data-protection rules will matter; a well-designed framework should support legitimate cross-border flows while protecting privacy.
Timing and implementation risk
As with many government-led initiatives, benefits accrue over time through staged adoption, pilots, and iterative improvements. Lenders, brokers and registries will need to invest in integration, risk-model Adaptations and consent-management enhancements.
What lenders and policymakers should watch
Mapping the data-ecosystem
Lenders should chart how identity attributes integrate with Open Banking feeds, credit references, property data, and KYC checks. Early pilots should test end-to-end onboarding, consent flows, and attribute sharing to quantify time-to-decision and error rates.
Privacy-by-design and user trust
Trust is the currency of adoption. Clear consent dashboards, transparent data-retention policies, and robust incident response plans will be essential. Communicating tangible benefits—faster decisions, lower fraud, safer remote purchases—matters as much as the technology.
Risk management and governance
AI-driven decisioning requires rigorous governance, auditable decision logs, bias mitigation, and independent monitoring. Regulators will expect rigorous explainability and redress mechanisms for adverse outcomes.
Operational resilience
An identity backbone introduces systemic risk if single points of failure exist. Redundancy, strong security controls, and well-practiced incident-response plans are mandatory.
The consumer experience
A seamless user journey is paramount. If consent mechanisms become burdensome or identity checks feel intrusive, borrowers may revert to less efficient channels, undermining the purpose of digitisation.
Bottom line
A government-backed digital-identity framework could be a major enabler of mortgage digitisation in the UK. By reducing onboarding friction, strengthening anti-fraud controls, and enabling real-time, consent-based verification, it has the potential to shorten time-to-closure, widen access to credit for well-qualified borrowers, and lower operating costs across lenders, brokers, conveyancers and registries. The scale of benefit depends on interoperability, consumer trust, and disciplined governance. If the framework succeeds in delivering a trusted, portable identity layer across the market, the UK home-buying value chain could become markedly more efficient and resilient. If adoption stalls or governance gaps appear, the benefits risk remaining aspirational. The prudent path is steady, collaborative progress that prioritises privacy, competition and real-world usability alongside technical ambition.