I read an interesting piece on cashlessness in “The Grocer” recently. While the article mentioned why it is that retailers are going cashless (for example, Gail’s the bakery chain stopped accepting cash last year, citing reduced environmental impact and reduced risk of crime as reasons) it also includes some case studies f people who want to see cash accepted everywhere. One of those quotes a UK consumer as saying
“I live in a rural village and there have been several occasions where the local shop’s card machine was broken for days. Without cash, I’ve had to go without essentials such as food, gas and electricity. I’ve noticed that a lot of cash machines are broken. Certainly the one in our village breaks down quite a lot.”
If I ran the little shop in the village where my sister lives out in the Cotswolds I think I might be tempted to leep my mobile phone with me. Since almost all card payments are contactless in the UK, using my mobile as a softPOS to step in when the card machine breaks down would seem to be a practical interim. I’m surprised that chains like Gail’s don’t give their managers an app to use for when their internet goes down or the card machine gets jam in it.
Anyway, my point is that the idea the csh is the ultimate backup is wrong. In the village shop. the shopkeeper knows who 99% of the customers are and can easily give them food on credit, or write down their card numbers for manual entry when the machine is back on line.