Well, exciting times in the British payments cards industry. The forward-looking and innovative people at the Financial Conduct Authority (FCA) have responded to the Chancellor of the Exchquer’s “red tape bonfire” to stimulate economic growth by removing the £100 limit on contactless transactions at retail point-of-sale (POS).
The banks have, by and large, yawned and ignored the change. Customer aren’t asking for the change and UK Finance, the industry body, says “there is no demand or need” to increase the £100 cap. People who want to spend more than £100 are, it seems, entirely happy to insert the card and punch in a PIN.
Or at least those who can remember it are. On my last visit to Las Vegas, I was with a colleague in a taxi to our hotel. When the taxi pulled up, my colleague held up an iPhone to card terminal in the back of the taxi. Nothing. The driver said that he didn’t take contactless and that we had to insert or swipe a card. My colleague rummaged around for a card and put it in terminal, but then couldn’t remember the PIN and had no memory of actually putting it in a terminal ever.)
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New Barclays Consumer Spend data just released shows a record 94.6% of all eligible in-store card transactions were made using contactless in 2024. The 2023 figure was 93.4%, and shoppers used also the technology more frequently last year – 236 times on average, in fact.
The cost of the average purchase also went up ro £16.10 (vs. £15.69 in 2023). This equates to total average contactless spend of £3,803 per person in 2024, up from £3,623 in 2023.
For the fourth consecutive year, the over 65s were the fastest growing group of users, with 84.1% currently using this method. Convenience continued to drive uptake, as over two thirds (67%) of those aged 61-79 agree that contactless payments are easier than chip and PIN transactions.
From: Barclays data shows contactless spending broke a new record in 2024 | Convenience Store.
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And, while cash is still accepted by 77% of small and medium sized retailers, some 14% have gone cashless in just the last year.
A recent inquiry by the Treasury Select Committee into cash acceptance warned that without action, the UK risks creating a two-tier high street, where some customers are effectively shut out of shops, cafés, and local services because they cannot pay digitally.
The biggest driver to becoming a ‘cashless’ business is fraud prevention (22%) followed by security concerns (21%) and lack of customer demand (20%). One-fifth (19%) also highlight that digital payments made bookkeeping and accounting much easier to manage. A lack of deposit facilities (13%) and the closure of the local bank branch (11%) is also cited.
From: One in seven UK high street shops went cashless in last year – survey.
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I think this is more evidence that the end of the plastic card era is in sight. When cards went through middle age they bought the sports car of tokenisation and made some younger friends (Apple Pay and GooglePay). But now, as cards approach their golden years, the prospect of retirement is real. I am hardly the only digital payments enthusiast that thinks this, by the way. Some years ago, I saw Anthony Jenkins (the former CEO of Barclays) give talk at a UK product launch in which he predicted that mobile phones were going to replace cards long before they replaced cash, a view that was later reinforced in Deutsche Bank Research’s study on the future of payments. I agreed with them back then, of course, but there still remains the questions as to what payments will we use those mobile phones for? Instant credit transfers or digital currency? Request-to-pay and Libra transfer or WeChat message with digital Yuan inside? Bank credit transfers or AmazonAMZN-1.6% credit transfers?