In response to a hearing in front of the Permanent Subcommittee on Investigations of the U.S. Senate Committee on Homeland Security and Governmental Affairs on 23rd July concerning Zelle and fraud, the American Bankers Association (ABA), Bank Policy Institute (BPI), Consumer Bankers Association (CBA) and the National Bankers Association (NBA) issued a joint statement noting that banks cannot stop criminals by themselves and suggesting that when it comes to dealing with the tidal wave of fraud overwhelming the financial system, there are other players who need to up to plate “from telecommunications firms to social media companies to law enforcement”. They are right to demand action.
The U.K. Government’s “Future of Payments Review”, written by the respected business leader Joe Garner (hence media references to the “Garner review”), was published at the end of last year. The report covers many aspects of the British payments sector, including the kinds of fraud and financial crime that the House Permanent Subcommittee were looking, at comes to a similar concusion. Specifically it refers to the allocation of responsibilities for tackling such crimes, including the need to develop high level principles of liability which simply cannot be left as they are with banks responsible for compensation under the Contingent Reimbursement Model (CRM).
(I thought that the most interesting statement in the report can be found on page 26, where Mr. Garner says that “we could not find any clear and agreed vision of the long-term future or desired ‘end-state’ of the payments landscape”. I suppose this is to be expected, because the U.K does not have any clear and agreed vision of the long-term future of anything at all and there is no reason for payments to be any different.)
Britain’s payment providers have been pushed into the CRM which means, essentially, that if you send money to fraudsters, the bank has to give your money back. This is unsustainable (especially since that liability will soon be increased to something like half a million dollars per case) and it cannot be remedied without action on digital identity.
To resolve questions of interoperability between key initiatives. The key initiatives that the report is talking about here are Open Banking, New Payments Architecture (NPA) and maybe Central Bank Digital Currency. It seems obvious to me that an effective way to respond to the need for resilience set out earlier is to create both the instant payments infrastructure (ie, money that goes through banking networks) and the central bank digital currency infrastructure (ie, money that goes from device to device) that are not co-dependent.
Take a position regarding Digital ID for payments. Well, they saved the best until last. There’s no way forward in the payments sector without something getting done about digital identity. The question in my mind is whether it is better for the payment sector to lobby the Government to do something about digital identity or to give up and do something about digital identity themselves. Personally, I think it might be time to dust off some of this old discussions about some form of financial services passport.
I cannot help but note that the strategy does not have a measurable target. I can understand why: since no-one knows how much payments cost society as a whole, it is difficult to assess whether the sector is working or not. I might have been tempted to recommend that the Government commission a study to measure the overall total social cost of payments (this is complicated, but it has been done in other others) and then set a five year target to reduce it by using a combination of competition and regulation to respond to the issues set out above.
xxx
Ever since the dawn of relationships, scammers have found ways to take advantage of people by spinning a convincing tale. But with the rise in online dating, these scams have proliferated, evolving into more sophisticated long cons to win the trust of victims. According to the FTC report, the most popular way scammers reached out to their victims last year was through Instagram (29%) and Facebook (28%).
From Romance Scams Are Booming — Especially on Facebook and Instagram:
xxx