xxx
A soldier who was a long-term Airtel customer lost Rs 2,87,630 from his State Bank of India (SBI) savings bank account due to a mobile ‘SIM swap fraud’. The fraud happened when Airtel issued a duplicate mobile SIM card to an unknown person without properly verifying the documents given and that person withdrew money from the soldier’s bank account using that duplicate mobile SIM. The Indian Army soldier who was posted in Jammu and Kashmir when this fraud happened, at once filed a complaint with Airtel as soon as he got to know about the fraud. However, Airtel refused to refund the fraudulently withdrawn money, so the soldier filed a consumer complaint before the Almora District Forum, Uttarakhand.
The soldier later discovered that money had been fraudulently withdrawn from his bank account via apps like Paytm, Airtel Money, Snapdeal, and M Paisa using a duplicate SIM with the same Airtel number that he had been using.
After a thorough investigation, the Almora District Forum passed an order mandating Airtel to pay the amount fraudulently withdrawn, compensation, and legal expenses to the soldier. Instead of paying this, Airtel challenged the order in higher courts, and subsequently, the case was tried before the State Consumer Commission and then before the National Consumer Disputes Redressal Commission (NCDRC). NCDRC upheld the district forum’s order and ordered Airtel to pay about Rs 4.83 lakh compensation to the soldier.
From: Airtel issues fraudster duplicate SIM without proper verification, Soldier loses lakhs from SBI a/c: How to protect yourself – The Economic Times.
xxx