Under the headline “Enough already’: Analysts question banks’ $650 billion tech spend”, American Banker reported on McKinsey’s observation that the technology spending at banks is somewhere around the GDP of Sweden yet does not appear to bring revenue growth. Well, duh, as they say: do the math.
Roughly 90% of bank technology spending goes on keeping the lights on, so only 10% is available to build or rebuild products and services. Of that 10% of the budget that is available for discretionary spending, 90% goes on compliance and flood defenses against a tidal wave of regulatory changes. So of that $650 billion, only $6.5 billion is really available for projects to increase revenue. The result: my bank still has a worse app than Revolut and no multi-currency account like Wise. I just tried to install my bank app on my new phone and it failed with a mysterious error message which, when I searched for it in their “help” section, meant that I had to call them. On the phone. Party like it’s 1999.
The things the bank could spend money on to generate new revenues (eg, digital identity services) seem to be stuck.