I remember when an old friend of mine, Keith Gold (who is something of an expert in banking technology) told of his experiences with his bank. Keith is the Treasurer of his local Bridge Club. In this capacity, he recieved an invitation from his bank to open a business savings account online. As that sounded like a reaonable idea, he tried to do it online but without success, so as a desparate last resort he telephoned the bank. After some 20-30 minutes talking to two different memebers of staff, he was sent a link to follow for online account opening. Needless to say, it did not work this time either, so he telephoned again and went through another 20-30 minutes with two more members of staff before the account was opened. As he pointed out at the time, he gave up an hour and a half of his time to speak with four different bank employees to make a deposit of around £5,000 and an interest rate of around 1%.
This is totally unsustainable, and is the sort of thing that any reasonably competent AI working on this behalf could have taken care of in a few minutes. The AI woul dnot bother telephoning the bank, it would first of all go through a discovery phase, pinging banks with business accounts to get the interet rate (and terms and conditions, of course) and then choosing the best one based on the rates and rights. After a few minutes it will have made the best choice and can then use open banking to move the Bridge Club’s money to the best destination, all while Keith enjoys a few rubbers.
AI can’t come soon enough for me. My bank sent me a message saying that that I could borrow up to £20,000 (or whatever it was) for my business and I thought it might be a good time to get a new MacMini, MacBook Air and a few other bits and pieces. So I clicked on the link, which took me to a page that told me to call my business banking team by phone, which of course I couldn’t be bothered to do. I look forward to the time when I can tell my trusted Money Supermarket bot to go and get me a business loan then use it to order the new kit.