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issues of payment failures with Zelle started coming in on Friday morning. Customers nationwide complained of failed transactions, pending payments, and frustration about not knowing where their money went.
Zelle later acknowledged the disruption in a statement, blaming the outage on a third-party glitch. The firm pointed fingers at Fiserv, one of the leading providers of banking technology, as the culprit.
Fiserv Blames Internal IssueA Fiserv representative acknowledged the problem, saying that the company had an internal technical issue that impacted payment processing for multiple banks. The representative explained that this was not a cyber attack or some kind of malicious activity.
From: Zelle Outage 2025: Payments Fail for Major U.S. Banks.
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