How Agentic AI is Revolutionizing Customer Service | CustomerThink

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Agentic AI represents a significant evolution in artificial intelligence, offering enhanced autonomy and decision-making capabilities beyond traditional AI systems. Unlike conventional AI, which requires human instructions, agentic AI can independently perform complex tasks, adapt to changing environments, and pursue goals with minimal human intervention.

From: How Agentic AI is Revolutionizing Customer Service | CustomerThink.

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Counting the cost of bowling alone

Andy Haldane, chief executive of the Royal Society of Arts and former chief economist at the Bank of England,

Research has shown just how large and lasting are the costs of bowling alone. From sub-par growth to stalling social mobility, from the epidemic in loneliness to the crumbling of communities, the erosion of social capital goes a long way to explaining some of our greatest scourges.

From: Counting the cost of bowling alone.

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In the popular imagination, Warhammer is about as cool as trainspotting. But books about wizards who grew up in under-stairs cupboards and triumphed over the Dementors weren’t cool either — until they sold 500mn copies and spawned eight blockbuster films. By the same token, Games Workshop has plenty to teach the rest of corporate Britain.

From: Triumph of the orcs: why Britain needs more Games Workshops.

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Biometric identification of dairy cows via real-time facial recognition – ScienceDirect

More recent work at the Israeli Agricultural Research Organization (ARO) dairy farm exploits deep learning — more specifically Convolution Neural Networks (CNNs) and Transformers — has reached 98% face detectuon and a 96% accuracy in identifying cows.

The Rise of Agentic AI: How AI Agents Are Quietly Creeping Into Our Lives – The CDO TIMES

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Cigna is using AI agents for handling insurance claims and basic inquiries. These AI agents are designed to help customers manage their health plans, file claims, and get real-time updates on coverage. The use of AI in this area is particularly sensitive due to the nature of the data involved, but Cigna has invested in creating a secure and compliant framework for its AI implementations.

From: The Rise of Agentic AI: How AI Agents Are Quietly Creeping Into Our Lives – The CDO TIMES.

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OnlyFans Models Are Using AI Impersonators to Keep Up With Their DMs | WIRED

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“A lot of creators were like, hey, there’s a need,” says Kunal Anand, the founder of a startup offering an AI OnlyFans chatting service called ChatPersona. “We built our own model with data we got from a lot of creators’ chats.”

Since launching last year, ChatPersona has around 6,000 customers, according to Anand, a mix of individuals and agencies.

From: OnlyFans Models Are Using AI Impersonators to Keep Up With Their DMs | WIRED.

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OnlyFans Models Are Using AI Impersonators to Keep Up With Their DMs | WIRED

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Of course, a single creator with thousands of ongoing DM conversations has only so many hours in a day. To manage the deluge of amorous messages, it’s become commonplace to outsource the conversations to “chatters” paid to sub in for the actual talent.

These chatters used to mainly be contractors from the Philippines, Pakistan, India, and other countries with substantially lower wage expectations than the US. But, increasingly, human chatters are getting replaced by AI-generated stand-ins.

From: OnlyFans Models Are Using AI Impersonators to Keep Up With Their DMs | WIRED.

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Google’s RCS Nightmare—Why You Need A New App

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But with timing being everything, the final concrete block standing in the way of that RCS train might be Apple’s imminent iPhone update—iOS 18.2. Much to everyone’s surprise, the iMaker has decided to offer all its users—not just those in regulated Europe–the option to change their default apps. That means selecting an over-the-tops like WhatsApp or Signal for default calls and messages for the first time.

From: Google’s RCS Nightmare—Why You Need A New App.

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The Dawn of the Agentic Commerce Era – Putting Gen AI to Work for Shoppers | Bain Capital Ventures

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For the sellers of goods, successfully operating in this agentic shopping future will require implementation of new technology, new capabilities and new infrastructure. Just as the emergence of the ecommerce and mobile shopping eras were daunting for sellers, the agentic shopping era will be similarly disruptive – likely establishing brand new winners and losers, elevating some who are on the front-end of these changes while demoting others who lag behind

From: The Dawn of the Agentic Commerce Era – Putting Gen AI to Work for Shoppers | Bain Capital Ventures.

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Will Bankerly Supervision Come to Big Tech’s Digital Wallets?

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“The CFPB is now backpedaling, realizing that 1033 will make Google and other tech titans more powerful — another not well-thought-through unintended consequence of the CFPB’s earlier actions — making the bureau even more vulnerable to the new administration’s mandates for curbing its power,” says Crone.

From: Will Bankerly Supervision Come to Big Tech’s Digital Wallets?.

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