Research conducted by FreedomPay, Dynatrace and Retail Economics in the UK found that retail and hospitality businesses are losing a whopping £1.6billion a year to payment system outages. These disruptions, which can last an average of 84 minutes, far exceed what most consumers are willing to tolerate, putting businesses at risk of lost revenue and reputational harm. What’s more, they are not one-off events but recurring challenges, with British businesses experiencing an average of more than five major outages each year (two-thirds of which ouccr during peak trading periods, naturally amplifying their impact). The study also found that one in five retail and hospitality businesses do not have a backup payment system in place, so with fewer than one third of consumer regualrly carrying—and the average amount of cash carried (£35) below the typical in-store spend of £47—businesses without digital backups are particularly exposed.