Zelle handled $133 billion in the first half of 2020. Transactions totaled 519 million, up 63% from the same period last year, according to Early Warning. Restrictions stemming from the Covid-19 pandemic, such as physical distancing, helped drive activity, the company said, as enrollment grew 17% year over year, while the count of active senders jumped 43%. Active senders are those who have sent at least one payment in the past 90 days.
The average number of transactions users sent during the period grew 10%, with the pandemic causing consumers to shift to services like Zelle to repay others for groceries or other essentials, Early Warning said.
The banks enabling Zelle for small businesses include Bank of America, Chase, Citi, Frost Bank, FirstBank, Morgan Stanley, and U.S. Bank, Early Warning said. Some of these businesses are also using the service for payroll and to pay other businesses, the company added.