xxx
While financial institutions are unlikely to reverse course, other sectors can help LMI consumers by funding financial counseling as an employee benefit, social services can offer the human element through trained financial counselors, and even the Fintech market can partner with financial counseling programs to offer a hybrid of financial products and counseling (think either of Financial Counselor “cyborgs” out in the field, equipped with tablets from financial institutions, or Fintech solutions that incorporate a human to walk people through the function and utility of new technology).
From (6) The Human Element in Fintech (or “the Case for Cyborg Financial Counselors”) | LinkedIn:
xxx