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A senior payments executive told MediaNama that the current UPI system is “completely broken and it is not just outages that are the problem but there is no transparency on what is happening.” Since then implementation of UPI was left to the banks, with a zero merchant-discount-rate most of the banks are not upgrading their system while transactions keep scaling, this person said on the condition of anonymity.
“There is no economic model in UPI payments, banks are not investing and some of them have said they are not interested in even maintaining the required infrastructure. So the whole UPI system was set up in haste and was scaled in haste, that people are now losing confidence. People now are saying it’s better to use a wallet because there are no multiple parties in the chain, compared to 4 parties in the UPI system,” the payments executive quoted above said.
From Payment companies suffer frequent UPI system outages | MediaNama.
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