Digital Identity. What is it Good For?
I call these the “4Ws”: whistleblowing, witness protection, well-being and adult services.
Whistleblowing
Here, then, is most definitely a problem looking for a solution and we already know what the solution is: verifiable credentials (VCs).
Why VCs? Well, there was a post on Twitter in the midst of the coronavirus COV-19 pandemic that explains this perfectly. It quoted an emergency room doctor in Los Angeles asking for help from the technology community, saying “we need a platform for frontline doctors to share information quickly and anonymously”. It went on to state the obvious requirement that “I need a platform where doctors can join, have their credentials (my emphasis) validated and then ask questions of other frontline doctors”.
Who the person on that platform is does not matter. What the person is, however, is fundamental. The credentials, not the identity, are the key.
Mass Market Credentials
It should be quite straightforward. You walk into the doctor’s surgery and there is a certificate on the wall. You tap the certificate with your phone (or scan a QR code on the certificate) and your phone either shows you a picture of the doctor, if the qualification is valid, or a big red cross if it is not valid. If the process is anything more complex than that, it cannot help the general public.
Given the evolution of smartphones, contactless interfaces and verifiable credential standards, this takes us beyond the familiar tap-to-pay world that people already seem very comfortable with and towards what Jerry Fishenden calls the “tap-to-prove” world, which I think we need to get to as soon as possible. We are undoubtedly making some steps in the right direction here: For example, The Post Office and Yoti have become the first government-approved digital ID providers, allowing UK citizens to prove their identities with an app instead of physical documents for the specific purposes of applying for a job or renting a property.
I rather like this tap-to-prove idea, because it introduces the possibility of a standardised mechanism for demonstrating credentials not only at the technological level but also at the human level. It makes for a recognisable “ceremony” of making a claim.
Identity experts often talk about the need for a ceremony. It’s a concept I rather like: It means that the actions that two people need to take in order to engage are well-known to both of them so that the ritual is familiar and provides confidence in the outcome. If you have to do something different in the bank, in the supermarket, in the sports stadium, on the web and everywhere else then fraudsters can take advantage of the uncertainty. If, on the other hand, the same ritual is applied in all circumstances, then not only do you being to do it automatically but if someone asks you to do something out of the ordinary, your suspicions are aroused.
This is what I mean by ceremony: something simple and familiar and repetitive and satisfying. If you go into the bar, you tap your phone on the doorman’s phone and the doorman gets confirmation that you are over 21 and you get confirmation that the doorman is licensed by the city to perform such a function. If you go to see a doctor when you are on holiday, you tap your phone on the doorman’s phone and the doctor gets your insurance details and you get confirmation that the doctor is licensed to practice. If you go to watch a soccer game, you tap your phone on the turnstile and the gate gets confirmation you have a ticket and are not banned from ground while you get confirmation that your loyalty points have been awarded.
In all of these cases the familiar “dance” results in actual security, with keys and certificates under the hood so that consumers never have to deal with them. If something is out of the ordinary — a qualification shows up red when it should be green, or whatever — both parties will notice immediately.
Witness Protection
Things are definitely changing in the world of spies. For one thing, three out of the four directors-general of the British secret intelligence services, each of whom reports to the current “C”, are women and they include the head of technology (known as “Q”, after James Bond’s gadget man) who will soon be taking over as the first female head of the servics. One of these women was quoted in the Financial Times saying that it had been an exciting career during “the days before biometrics”, when she was making her way unnoticed from one country to another, often on foot, and changing disguises en route.
Ah, the days before biometrics.
Biometrics ruins the spy business. Imagine that James Bond dons a suit and grabs a fake passport in the name of Dave Birch, heads off to a casino for an evening of intelligence gathering with suspicious oligarchs and arms dealers. He heads through the main entrance, with his glamorous companion who is a corrupt foreign offical that he will pump for information later in the evening. His face is scanned at the door fed into the age verification system that is connected to the open banking “safe to spend” service and the police criminal records information system and the casino loyalty scheme before a screen flashes up “Welcome Back Mr. Bond, only another half a million to lose and your gold membership will be extended for another year”.
Oops.
Biometric identification seems convenient, but biometric authentication is a much better way forward and this should be our “default” way of thinking about security. So the biometrics used to ascertain uniqueness (eg, an iris database) should be the same biometrics used to authenticate credentials. James Bond heads into the casino and waves his smartphone over a scanner. The smartphone (or watch, hat, bracelet, pendant etc.) gives up a Verifiable Credential (VC) that is a casino loyalty card in the name of Dave Birch. This is immediately checked in the casino’s back end system to see that Dave Birch has not been barred from the premises and presents a picture of James’ face to the doorman (since James would have registered with his face but a fake passport in the name of Dave Birch). This is why the Anglosphere should converge not on National Identity Schemes, but National Entitlement Schemes that keep identity out of transactions that do not need it (i.e., almost all transactions).
Wellbeing
Whatever we as a society might think about privacy in normal circumstances, it makes complete sense to me that in exceptional circumstances the government should be able to track the location of infectious people and warn others in their vicinity to take whatever might be the appropriate action. Stopping the spread of the virus clearly saves lives and none of us (with a few exceptions, I’m sure) would be against temporarily giving up some of our privacy for this purpose. In fact, in general, I am sure that most people would not object at all to opening their kimonos, as I believe the saying goes, in society’s wider interests. If the police are tracking down a murderer and they ask Transport for London to hand over the identities of everybody who went through a ticket barrier a certain time in order to solve the crime, I would not object at all.
It seems to me that the same is true of mobile location data. In the general case, the data should be held for a reasonable time and then anonymized. And it’s not only location data. In the US, there is already evidence that smart (ie, IoT) thermometers can spot the outbreak of an epidemic more effectively than conventional Center for Disease Control (CDC) tracking that replies on reports coming back from medical facilities. Massively distributed sensor network produce vast quantities of data that they can deliver to the public good.
It is very interesting to think how these kinds of technologies might help in managing the relationship between identity, attributes (such as location) and reputation in such a way as to simultaneously deliver the levels of privacy that we expect in Western democracies and the levels of security that we expect from our governments. Mobile is a good case study. At a very basic level, of course, there is no need for a mobile operator to know who you are at all. They don’t need to know who you are to send a text message to your phone that tells you you were in close contact to a coronavirus character carrier and that you should take precautions or get tested or whatever. Or to take another example, Bill Gates has been talking about issuing digital certificates to show “who has recovered or been tested recently or when we have a vaccine who has received it”. But there’s no reason why your certificate to show you are recovered from COV-19 should give up any other personal information.
Adult Services
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Identity Infrastructure
With these “4Ws” in place, my general reaction to any new proposal for a national or international digital identity infrastructure is then “tell me how your solution is going to deal with whistleblowers, witness protection, wellbeing and adult service and only then I will listen to how it will help me pay my taxes or give third-party access to my bank account or whatever.