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As innovation in fintech continues to accelerate, it is important to understand the needs and expectations of consumers, how the evolution of technologies may improve financial access and health, and the conditions and requirements for responsible and equitable innovation. How will current approaches and frameworks evolve as the speed, infrastructure and providers of financial services rapidly change? Usman Ahmed, head of global public policy and research at PayPal, and Ivy Lau, lead manager of global public policy and research at PayPal, join Patricia Haas Cleveland, US president of OMFIF, to discuss the future of fintech innovation.
From The third wave of fintech innovation:
Ivy was talking about a recent PayPal consumer survey and mentioned in passing what I thought was a rather interesting finding, which is that around three-quarters of American want digital money and are happy to leave paper money at home, but around three-quarters of American don’t want digital identity and are happy to carry their paper driving licences around with them.
What do these figures mean? They could mean that most people don’t really understand what digital money is or what digital identity is and therefore it’s pointless asking the public what they think about them. But they could also mean that there are deep-seated cultural issues around identity that need to be addressed if we (ie, fintech) is going to deliver the safe and secure services essential to financial health.
Digital money
Digital identity