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Yet the state-led, zero-fee model has downsides. Indian bankers claim that a shortage of revenue has dissuaded banks and fintech firms from investing in consumer protection. “There are tech costs, maintenance costs, fraud and dispute costs,” complains one. “Why would a financial firm incur all those expenditures when there’s no revenue stream?” asks Ajay Shah of the xkdr Forum, a think-tank in Mumbai. “This is a wake up call…maybe the answer is to charge a little more,” says Mr Rajan, the former rbi governor.
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