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Cigna is using AI agents for handling insurance claims and basic inquiries. These AI agents are designed to help customers manage their health plans, file claims, and get real-time updates on coverage. The use of AI in this area is particularly sensitive due to the nature of the data involved, but Cigna has invested in creating a secure and compliant framework for its AI implementations.
From: The Rise of Agentic AI: How AI Agents Are Quietly Creeping Into Our Lives – The CDO TIMES.
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